Terms and Conditions​

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The following terms apply to both our After School Workshops and Holiday Workshops and are designed to ensure a smooth and fair experience for all.

 

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HOLIDAY WORKSHOPS

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Payment

• Payment must be made at least 5 days prior to the class.

• Bookings are only confirmed once payment is received.

Unpaid Bookings

• If payment isn’t received on time, your booking will be moved to the Waiting List and offered to the next person.

Unable to Attend

• Please notify us via email (admin@creativematters.co.nz), phone, or text if your child can’t attend.

Credits Only Policy

• We do not offer refunds for holiday workshop changes or cancellations.

• If you notify us of changes or cancellations at least 5 days in advance, a credit will be issued for use within 12 months.

• Credits are non-refundable and non-transferable.

Cancellations

• Holiday workshops require a minimum of 6 children to proceed.

• If a class is cancelled due to low enrolment, you’ll be notified at least 2 days in advance and issued a credit.

Class Ratios

• Maximum of 13 children per class with one educator.

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AFTER SCHOOL WORKSHOPS

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Term Bookings

• Classes begin in Week 2 of each school term (unless otherwise stated).

• Full payment is required before the programme begins.

• Weekly payment arrangements are not available.

• Bookings are confirmed once payment is received. Payment needs to clear at least 5 days prior to the term start date.

• We operate on teacher only days as normal.

Class Ratios

• Maximum of 13 children per class with one educator (13:1 ratio).

Missed Classes

• If your child is unable to attend, please text your educator directly.

• Missed classes cannot be made up, refunded, or credited.

Credits Only Policy

• Once the term begins, no refunds will be issued under any circumstances.

• If your child is no longer able to attend and we are notified at least 7 days prior to the term start date, a credit can be applied to your account.

• Credits are valid for a future booking within 12 months and are non-transferable.

Class Cancellations

• If a class is cancelled due to external circumstances (e.g. venue closure), a make-up class will be provided in person or online.

• If an educator is sick or isolating, a replacement will be arranged or a make-up class scheduled.

Low Enrolment

• A minimum of 6 children is required for a class to proceed.

• Booking numbers are reviewed 3 days before the first class. If low, the start may be postponed by one week.

• If the class is cancelled after this review, a credit will be issued for the postponed session.

 

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BEHAVIOUR POLICY

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Our workshops are for children who are enthusiastic about art and can focus for several hours (with breaks).

If a child is disengaged or disrupting the environment, we may contact you to pick them up early.

In this case, a refund for the unused portion of the session may be offered.

 

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RISK & SAFETY

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• Each venue has a current risk assessment, available upon request.

• All educators are police vetted and trained to manage venue-specific risks.

• Children are supervised at all times, and you will be contacted immediately in the event of an incident.

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DATA & PRIVACY

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• You may receive emails from us with updates, tips, and early access to workshops.

• Your information will never be shared with third parties.

• You can view our full Privacy Policy HERE

• You can unsubscribe at any time.

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